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Support
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LINKS
Acceptable Use
Policy (AUP)
Connection
Speed Test
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9 out of 10 calls for support are due to Computer Viruses
and Spyware.
Take Steps to protect yourself.
1) Keep your
Windows Operating System up to date by installing all
patches.
2) Use Anti-Virus Software with the latest virus
definitions.
3) Use Personal Firewall software such as Zone Alarm, North
Internet Security or the Free Firewall built into Windows
XP.
4) Remove Spyware and set Internet Explorer security
settings as recommended by Microsoft to help prevent Spyware
from entering your computer.
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Technical
Support
Hours
10AM to 8PM
Monday-Friday
10AM to 3PM Saturday
Online
Support Request Form
Complete the
Technical Support
Request Form
and someone will contact you via E-mail or telephone during
normal support hours.
Before Calling
for Support
Turn off your DSL
modem for at least 2-3 minutes. Turn your modem back on and
wait another 2-3 minutes for it to sync-up. Reboot your
computer. Try connecting to the Internet again.
Report
Outages
614-444-1001
Phone calls will only be returned during regular support
hours.
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WINDOWS XP Users - You must clean your Computer of all Viruses
and Spyware before installing Service Pack 2. Failure to do so
can result in Service pack 2 not installing properly.
Service Pack 2 will not remove any
pre-existing Viruses or Spyware. All Viruses and Spyware must be
removed before installing Service Pack 2. Service Pack 2 can only
help prevent new infections.
1)
Scan for Viruses (Free)
Symantec
-- (http://security.norton.com)
Trend Micro
-- (http://housecall.antivirus.com)
McAfee
-- (http://scan.mcafee.com)
2) Remove Spyware (Free)
Ad-Aware
-- (http://www.lavasoftusa.com)
Spy
Checker
-- (http://www.spychecker.com)
PC Hell
-- (http://www.pchell.com)
3)
Keep Windows Up to Date (Free)
Install Windows
Updates
-- (http://windowsupdate.microsoft.com)
4)
Protect Your PC (Free)
Secure Your Computer with Microsoft
Security Instructions -- (http://www.microsoft.com/protect)
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